It makes me so mad when a store can not even pretend to have good customer service. I went back to Eddie Bauer, this time I went to the outlet that is next to our Target, and when I say next to, I mean across the parking lot. I didn’t have my husband with me which was a big mistake, but my kids were being good.
I didn’t let them destroy anything and they didn’t unfold any of the clothes. They were playing with their cars and actually being very quiet. I was very impressed with their attitudes and managed to pick out quite a few items.
Then my daughter says, “I need to go potty”.
Yikes, any mother knows that when they say this they need to go! She’s pretty good at holding it but I didn’t have time to check out. I asked the associate if I could use their bathroom and she said, “we don’t have one”. I said, “yes you do”. Then she says, “it’s for employees only”. I asked her if my daughter could use it, she says, “the closest one is in Target”.
I was so mad because she didn’t do anything to help me. I still had my hands full of clothing and she didn’t offer to hold the clothing for me while I ran over to target with TWO children. She didn’t offer to ring me up, she did NOTHING!
I had to ask her if she would hold my clothing for me while I took my daughter to the bathroom across the parking lot, and she still didn’t take the clothing from me. She said, “you can bring them over here and put them right here on the counter.” I was so mad.
I threw the clothing on the counter and left the store. I was grateful that there was a Target shopping cart for me to put my kids in so we could get across the parking lot faster.
Why can’t stores pretend to care? I used to work in retail. I managed a store, I know what good customer service is and how to do it and to at least pretend to care. She couldn’t even smile at me or act like she had any feeling for me or my kids. I’m not going back to that particular store again. I understand why they don’t want customers to use their bathroom, believe me I understand, but she could have acted like she cared in the slightest bit.